Our Privacy Commitment
Why we collect your personal information
As customers of ePDS, we collect and maintain some basic information about you. We do so only for the following purposes:
Where we get these information
Information that you personally give us
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:
Information we collect during our relationship with you
We also collect information as you use our products and services, like when you:
Information we collect from other sources
We also collect personal information about you through other activities such as our market research initiatives, when you contract a service with us, when you visit and use our websites and mobile apps such as ePDS Website, and from our subsidiaries, affiliates, third-party business partner, and from other sources to whom you have given your consent for them to share your information with us.
When we disclose personal information
There are a variety of circumstances where we may need to share some of the information that you have provided to us. In these cases, we ensure that your personal information is disclosed on a confidential basis, through secure channels, and only in compliance with the Data Privacy Act.
We will never share, rent, or sell your personal information to third parties outside of ePDS except in special circumstances where you may have given your specific consent for, and as described in this policy.
In some instances, we may be required to disclose your personal information to our agents, subsidiaries, affiliates, business partners and other third-party agencies and service providers as part of our regular business operations and for the provision of our products and services. This means we might share your information with:
See the list of our partners below:
- ABM Global Solutions
- IPC Data Center
Third Party Technologies we are using
ePDS uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes:
Read more about Fabric for Android’s Data Privacy here: https://docs.fabric.io/android/fabric/data-privacy.htmlePDS uses SurveyMonkey for creating customer surveys in relation to ePDS Products and Services. All survey data created on SurveyMonkey is owned by ePDS and is treated by SurveyMonkey as private data (except if ePDS have made the surveys available via a public link). Aside from personal information listed above, other data collected and analyzed includes:
How we protect your personal information
We also put in effect the following safeguards:
ePDS will not collect, use, or disclose your personal information for any purpose other than those identified in this Commitment, your Service Agreement or our Terms of Service, and any other purpose that you may have given your consent for.
For greater clarity, unless you provide specific consent, we will not:
What your choices are
You are afforded certain rights in relation to your personal data under the Data Privacy Act. We would like to ensure that we have your consent to continue to collect, use, and disclose your personal information for the purposes that we have identified. At the same time, we want you to know that you do have choices and can object or withdraw your consent and/or edit your consent preferences at any time.
If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, you may get in touch with our Data Protection Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal information.
ePLDT GROUP DATA PRIVACY OFFICER
L.V. Locsin Building, Makati Avenue, Makati City